Experience
Web.com, Halifax NS, October 2018 - Present
Online Sales Consultant
Web.com, Halifax NS, September 2014 - October 2018
New Hire Development / Training
CIBC, Halifax NS, (Aug 2008 – Aug 2009)
Financial Sales Agent / Telephone Banking·
Aditya Birla Minacs, Halifax NS, (September 2007 – July 2008)
Training Specialist
Aditya Birla Minacs, Halifax NS, (September 2006 – September 2007)
Recruitment Specialist / Human Resources
Aditya Birla Minacs, Halifax NS, (February 2005 – September 2006)
Training Specialist (HP Home and Home office)
Education
May 2008 Dalhousie University
Adult Education Certificate
May 2007 IMP
Recruitment Designation
May 2003 Saint Mary’s University
Human Resource Management Certificate
May 2001 Saint Mary’s University
Bachelor of Arts
Web.com, Halifax NS, October 2018 - Present
Online Sales Consultant
- Through this role I am responsible for taking inbound sales calls where customers ask questions regarding their accounts including how much they pay, why the accounts are not working and how we can help them fix those issues.
- While looking at accounts I identify not only the issue that they are calling about but also the online issues that they do not even know that they have.
- I advise and sell packages to assist with peoples search engine optimization, their online business presence and their overall online health.
Web.com, Halifax NS, September 2014 - October 2018
New Hire Development / Training
- Through this role I am responsible for training both our inbound and outbound sales teams in all things internet. Starting with a breakdown of domain names, and do it myself services and walking them through what makes a good vs bad site in Google's eyes and what services we sell to help them fix those issues.
- I work within a team of two trainers, a training manager an director. With this team we have developed a new hire orientation program for both the Inbound and Outbound parts of our company with a specialization on sales and maximizing potential.
- Responsible for tracking and maintaining our digital database of information in Halifax on who has been trained on different pieces of the puzzle.
- With the Inbound program, I focus on sales with a consultative approach, asking the correct questions to ensure that we are helping our customers achieve their ultimate online goals.
Register.com / Web.com, Halifax NS, (September 2009 – Present)
Online Business Consultant· - Responsible for calling current and future customers for Register.com / Web.com and identifying their needs and develop an online plan with them.
- Coordinated with multiple different sources to ensure that customer orders were placed and processed, this included clients, financial departments, banks and other authorized parties to ensure that their needs were being met.
- Worked within a team environment to assist other agents and supervisors with issues pertaining to different accounts and services.
- This role was one in which there was a large focus on customer service and sales combined. Identifying the proper needs and giving my recommendation on the proper services for these clients.
CIBC, Halifax NS, (Aug 2008 – Aug 2009)
Financial Sales Agent / Telephone Banking·
- As a Financial Sales agent and Telephone banking we were the first line of assistance for any customers who were calling regarding all levels of financial issues and questions. Some of these were: Bank accounts, savings, GIC / RRSP, Home Power Line of Credit and long term investments and savings.
- Through this role there were many questions which needed to be asked to ensure that we were recommending the proper products for these clients and customers.
- I worked within a decision making process in regards to the proper products and offerings we were able to give to each different client who we spoke with
Aditya Birla Minacs, Halifax NS, (September 2007 – July 2008)
Training Specialist
- Through my role as Training Specialist from 2007 – 2008, I was responsible for overseeing a transition of accounts from our Halifax offices to both our offices in Bangalore India and in Manila Philippines.
- In this role, I spent three weeks in Bangalore India (January 2008) and three months Manila Philippines (May 2008 – July 2008) to be the lead trainer on migrating campaigns from North America to these countries.
- While running the transition, I was responsible for ensuring that offshore counterparts were trained in all skills which were needed for their roles (including but not limited to, product knowledge, operations, quality monitoring, and a train the trainer course to teach the training manager and their staff all aspects of the campaigns).
Aditya Birla Minacs, Halifax NS, (September 2006 – September 2007)
Recruitment Specialist / Human Resources
- My main focus was for Recruitment and Retention, it was my responsibility to follow the entire recruitment procedure, including postings, phone interviews, face to face interviews, completing the offer letters and then ultimately ensuring that all pieces were complete before they started with Minacs.
- Used numerous means of finding new talent sources for Minacs (job search sites, off-site meetings / events, website searches, networking events).
- Worked within a team of recruitment staff to ensure that the staff were pre-screened, tested, interviewed, offered or declined and then given formal offer letters.
Aditya Birla Minacs, Halifax NS, (February 2005 – September 2006)
Training Specialist (HP Home and Home office)
- Through this role, I was the lead trainer for new hire classes for our client HP. These classes were a five week period including product knowledge, role playing, sales consulting as well as final written tests.
- Throughout this role, I was responsible for identifying different issues which our agents may have had as well as dealing with these issues through our HR systems.
- Used numerous techniques to identify the different learning skills of our new hire agents. Including icebreakers, one on one coaching, development of personalized sessions for persons with different learning levels.
Education
May 2008 Dalhousie University
Adult Education Certificate
May 2007 IMP
Recruitment Designation
May 2003 Saint Mary’s University
Human Resource Management Certificate
May 2001 Saint Mary’s University
Bachelor of Arts
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